Cake Order T&Cs
Thank you so much for choosing BuBakes as your cake maker.
Below are the T&Cs for BuBakes' cake orders, please do take a moment to read them, this way we can all move on safe in the knowledge that we are on the same page.
Paying your 50% retainer is considered confirmation that you have read and agree to them.
Below are the T&Cs for BuBakes' cake orders, please do take a moment to read them, this way we can all move on safe in the knowledge that we are on the same page.
Paying your 50% retainer is considered confirmation that you have read and agree to them.
Ingredients & Allergens
1. Unless otherwise specified all BuBakes’ cakes contain dairy, gluten and eggs.
2. In addition: Millionaires contains Soya & Chocolate Hazelnut Crunch contains nuts.
3. All BuBakes cakes are made in a kitchen that handles all of the above, plus alcohol.
4. BuBakes accepts no liability for allergic reactions caused from eating our cakes.
5. It is the Customer's responsibility to make BuBakes aware of any special dietary requirements that need to be accommodated in the making of their cake, at the time of booking. While every precaution will be taken in the cases of known allergies, it remains the responsibility of the customer to inform guests of allergen information if applicable.
Storage
1. Sugar paste (the soft icing covering the cake) is not designed to be refrigerated and as such cakes with this icing should be stored in a cool dry place, preferably in the box they were supplied in. Refrigeration may cause colours to run and affect the quality of the cake itself.
2. Your cake is baked to ensure it is fresh for the date of your event, BuBakes cannot guarantee its quality if it’s consumed more than 48 hours after the event. Please remember your cake will not have the extended shelf life of most supermarket cakes, which contain additives and preservatives to ensure their prolonged life.
3. Freezing the cake preserves the taste of the sponge and icing as much as feasibly possible, but please bear in mind that it will affect the visual appearance of the icing, as condensation may form upon defrosting.
4. Food hygiene recommendations recommend that food should be frozen for a maximum of 3 months
Orders from an image
1. Any cake ordered from a picture or photo of a cake produced by any other cake maker, can only be reproduced as BuBakes’ interpretation of that cake, and will not be an exact reproduction of the cake in the picture or photo.
Deposit & balance payment
1. BuBakes requires a non-returnable retainer of 50% of an order balance to secure a booking date, this is deducted from the final balance payable.
2. The full balance is due no later than 4 weeks prior to your cake collection/delivery date.
3. Quotes are valid for 7 days from the day of issue, if the 50% retainer is not paid within this time BuBakes reserves the right to cancel any previous arrangements.
Cancellation
1. Deposits are non-refundable and non-transferable. Full payment of the cake balance is required if cancellation is within 4 weeks of the cake collection/delivery date.
Alterations to Orders & Cake Component Parts
1. Your cake is very important. Please take the time to check your copy of the order form carefully and let BuBakes know within 72 hours if an error has been made. It is your responsibility to advise of any alterations to the original order.
2. BuBakes reserves the right to increase a quoted fee in the event that the Customer requests a variation to the work agreed. Whilst every effort will be made to assist Customers, please note that late changes cannot always be guaranteed.
3. From time to time some materials for celebration cakes may become obsolete or no longer available from suppliers, for example, pre – manufactured items or ribbon colours. This is totally out of BuBakes’ control, though we will endeavour to re-design a cake to reflect as closely as possible the original design using replacement products. In all cases we will try to contact you to advise you of any such changes. However, BuBakes reserves the right to replace these with components of equal or better quality without consultation.
Fresh Flowers
1. Please be aware some flowers can be toxic and should not be placed into contact with food. Your florist can advise you on the safest flowers to dress your cake with, however please also note that flowers sourced from a florist may have been grown using chemicals (eg pesticides) that are not food safe.
2. BuBakes is happy to source organic edible flowers from our reputable supplier that are totally safe for your wedding cake, please note that as these are grown naturally varieties are only available when in season.
3. Another alternative is to have either silk flowers, or even flowers made from sugar.
4. BuBakes is not responsible for any problems with fresh flowers that have been sourced elsewhere, or for any damage rendered to a cake when a third party has been organising flower arrangement on the cake.
5. It is the Customer’s responsibility to ensure that a third party (if used) is aware of these terms, and that they will be liable.
Portion Guide
1. Portion guides are intended as a guide only. This will vary dependent upon how the chef cuts the cake.
Complaints
1. If you have concerns about your cake, please notify BuBakes immediately upon collection / delivery of the cake so that we have the opportunity to rectify it in time for your event.
2. All other concerns should be made in writing, within 24 hours of collection/delivery, and evidence of the fault should be included.
3. Any refund given for disputes regarding a cake design or production are completely at the discretion of BuBakes and are not automatic. Full refunds will never be given for any cake which has been consumed regardless of dispute, as consumption of the cake is viewed as your acceptance that the cake is adequate for the purpose for which it has been supplied.
4. All cakes delivered to and set up at venues are photographed from different angles to show cake quality on delivery, BuBakes does not accept any responsibility for loss or damage to a cake once the cake has been delivered to a venue, or collected from BuBakes premises.
Delivery & Collection
1. Cakes will be delivered and set up subject to availability; any arrangements for delivery may be subject to change, however prior notice will be given where possible.
2. Your order may be collected at a pre-arranged time. A signature is required upon collection confirming that you have received your order in good condition and as specified. The Customer takes full responsibility for the cake once it leaves the premises.
3. If collecting a cake, it is advised that it is transported in the boot of a car as this is often the flattest place. It is useful to bring a towel or similar item if transporting a cake, as it can be used as a buffer to help avoid sliding of a cake box. It is also advised that corners are taken wide and slowly when transporting a cake.
Taster Boxes
1. BuBakes is pleased to offer wedding cake tasting boxers for £45 (max 2 per couple), which contain a slice of each flavour currently on the BuBakes menu (details and allergens found at bubakes.co.uk)
2. Tasting boxes are sent via Royal Mail tracked 24 hour (1-2 days) delivery service.
3. BuBakes does not accept any responsibility for late deliveries or missed deliveries.
4. BuBakes can forward you the tracking number as soon as it is posted - but delivery times may depend on your local Royal Mail service, so please contact your local Royal Mail office for delivery enquiries in the first instance.
5. If you do miss the delivery, please remember that the freshness of the cake will be compromised if left in a sorting office for days on end.
6. Payment must be made in full, before taster boxers are sent.
7. Please note that while BuBakes will take every step possible to ensure your taster box arrives fully intact is it not possible to guarantee they will be handled as carefully as we’d hope – Therefore please remember they are for tasting only, not a visual representation!
Posted Cupcakes
Please note that due to the nature of these products, they are subject to the following T&Cs rather than the usual BuBakes ones:
1. The postable pods have been tested with fabulous results – however, they are also cupcake holders, not super heroes. Your cupcakes safety (and more so the frosting) will also be reliant on careful post people, which is out of BuBakes’ control.
2. In order to encourage careful handling, your order will be delivered with fragile stickers and notes requesting they are handled carefully, however BuBakes cannot accept liability should some of the frosting become knocked due to the way in which they are handled.
3. The boxes will be posted via Royal Mail 24 hour tracked. Advice from Royal Mail is that they are no longer requiring a signature for these and they will be placing items at your door and then knocking for you. (for more info see the Royal Mail website). BuBakes is therefore using waterproof wrapping over your cake box to protect the contents from any water/dirt etc.
4. The liability for the Royal Mail tracked 24 service will lie with them, as soon as I have passed over your packages I will send you a message with your tracking number so that you can watch your cupcakes journey.
Publication
1. From time to time BuBakes’ cakes are published in national wedding cake magazines and other publications, we reserve the right to use any image of a cake made by BuBakes for publication at a later date.
Return of Hired Equipment
1. Deposits are taken for all equipment. All equipment must be returned by agreed date, or extra charges may be levied to cover hire costs. Any damages to equipment will incur a reduction of deposit returned in order to cover costs of repair or replacement
Other
1. Limit of Liability: In the very unlikely event of severe medical, natural, or other emergencies, it may be necessary to retain an alternative Cake Designer. BuBakes will make every effort to secure a replacement cake designer able and / or willing to provide similar products and services as chosen in this contract at the same / similar tariff. If such a situation should occur and a suitable replacement is not found, responsibility and liability is limited to the return of all payments received for the event.
2. Miscellaneous: BuBakes will take the utmost care with your order. The limit of liability shall not exceed the contract price stated in this contract. BuBakes is only held liable for the items and services listed in this contract. BuBakes cannot be held liable for emotional, physical or financial distress due to any unforeseen circumstances that may present themselves. Items outside of this contract are the responsibility and liability of the customer.
Appearance cancellation terms
1. If the Promoter cancels the appearance, for whatever reason, the Promoter shall immediately notify the BuBakes of this in writing and pay the BuBakes a cancellation fee set in relation to the length of notice given prior to the date of the Performance: a) notice of less than four weeks – 100% of the fees plus any expenses incurred;
b) notice of more than four weeks but not more than 12 weeks – 50% of the fees plus any expenses incurred.
2. If BuBakes is unable to fulfil, or is delayed in fulfilling, her obligations under this Agreement owing to circumstances beyond her reasonable control, BuBakes shall inform the Promoter of this fact as soon as is reasonably practical. Such non-fulfilment or delay shall be deemed not to constitute a breach of the contract. Responsibility and liability is limited to the return of any payments received for the event.